order terms & agreement
Effective Date: September 2026
Thank you for choosing HoneyGirl Sweets & Treats! Please review these terms before placing your order or paying your invoice. Your online order summary or invoice identifies the desserts, quantities, prices, and other details specific to your purchase.
1. ORDERS & ADVANCE NOTICE
Regular menu orders require at least 5 days’ advance notice. Custom cakes, catering, and specialty orders require at least 2 weeks’ advance notice. Additional time may be necessary depending on the size, design, or complexity of the order.
All orders are subject to HoneyGirl’s availability and approval. Submitting an inquiry or receiving an invoice does not guarantee that an order or pickup date has been reserved.
2. PAYMENT & ORDER CONFIRMATION
Payment in full is required for every order. Online orders must be paid at checkout. For invoiced orders, the payment due date appears on the invoice.
An order is confirmed only after HoneyGirl has approved its details and received payment in full. An unpaid or overdue invoice does not reserve an order or pickup date. If an invoice is overdue, please contact HoneyGirl to confirm availability before submitting payment.
3. ORDER DETAILS & CHANGES
Please review your order details carefully before paying, including products, quantities, flavors, customization requests, pickup arrangements, and total.
Requests to change a confirmed order are considered on a case-by-case basis and depend on availability, the nature of the request, and the order’s preparation status. Additional charges may apply to approved changes. No change is confirmed until HoneyGirl approves it in writing.
4. PICKUP ARRANGEMENTS
Orders are available for local pickup in Chicago, Illinois. HoneyGirl will confirm pickup details and availability with you. Please wait for confirmation before arriving.
Customers are responsible for collecting their orders on the confirmed pickup date. Requests to change that date are considered case by case and are not guaranteed. Unless HoneyGirl approves a different arrangement in writing, the original confirmed pickup date remains in effect.
5. UNCOLLECTED ORDERS
Unless an alternative arrangement has been discussed and approved by HoneyGirl, an order not collected on its confirmed pickup date will be considered uncollected.
Due to the perishable nature of many desserts, HoneyGirl cannot guarantee that an uncollected order can be held or made available on a later date. HoneyGirl is not obligated to remake an uncollected order at no additional charge. Refund requests relating to uncollected orders are governed by Section 6 and applicable law.
6. CANCELLATIONS & REFUNDS
HoneyGirl’s desserts are made to order. Confirmed orders are generally nonrefundable for customer-requested cancellations, changes of plans, or failure to collect an order on the confirmed pickup date.
If HoneyGirl cannot fulfill a confirmed order, we will contact you to arrange an appropriate resolution, including a refund where applicable.
If you believe there is an issue with an order you received, please contact HoneyGirl promptly with your order number and a description of the concern. Photos may help us review the issue. We will assess the circumstances and provide an appropriate resolution.
Nothing in this agreement limits any refund, remedy, or other consumer right required by applicable law.
7. ALLERGENS & DIETARY REQUESTS
Please disclose any food allergies or dietary restrictions before placing your order or paying your invoice.
Certain recipes may be prepared without nuts upon request, subject to HoneyGirl’s approval. However, nuts and other common allergens are used in our kitchen, and cross-contact is possible. HoneyGirl cannot guarantee that any dessert is nut-free, safe for someone with a nut allergy, or free from another allergen.
We are currently unable to accommodate other food-allergy requests. Please contact us before ordering if you have questions about ingredients or preparation.
8. DESSERT STORAGE & CARE
Storage and handling requirements vary by product. Please follow any storage instructions provided with your order. Desserts containing perishable fillings or toppings, including banana pudding and cheesecake, require refrigeration.
Contact HoneyGirl if you are unsure how to store or handle a particular item.
9. QUESTIONS & ACKNOWLEDGMENT
If you have questions about your order or these terms, please contact HoneyGirl before making payment.
By accepting these terms through an acknowledgment method provided during ordering, you confirm that you have reviewed the order details and this agreement.
HoneyGirl Sweets & Treats
Email: info@hgsweets.com