frequently asked questions
A little clarity makes every sweet moment better. Find answers to our most common questions about ordering, pickup, and everything HoneyGirl. Still need a hand? We’re always happy to help!
ordering & payment
1. How far in advance should I place my order?
Regular menu orders require at least 5 days’ advance notice. Custom cakes, catering, and specialty orders require at least 2 weeks’ notice, with additional time potentially needed depending on the size and complexity of your request. All orders are subject to availability, so we encourage you to reach out early!
2. Can I place a last-minute order?
Need something sweet sooner? Contact us before placing your order to check availability. We may be able to accommodate shorter-notice requests, but availability is not guaranteed.
3. When is payment due?
Payment in full is required for all orders. Online orders must be paid at checkout. Custom cakes, catering, and specialty orders are confirmed only after HoneyGirl approves the order details and receives payment in full. An inquiry or unpaid invoice does not reserve your date.
4. Can I make changes to my order after paying?
We understand that plans can change! Please contact us as soon as possible with your request. Changes are reviewed on a case-by-case basis and depend on the type of change, ingredient availability, and how far along we are in preparing your order. A requested change is not confirmed until HoneyGirl approves it.
PICKUP & FULFILLMENT
5. Where do I pick up my order?
HoneyGirl Sweets & Treats offers local pickup in Chicago, Illinois. Your pickup details and availability will be confirmed after your order is placed. Please wait for confirmation before arriving for pickup.
6. Can I choose my pickup date or time?
You’re welcome to contact us with your preferred pickup date and time before ordering. Pickup arrangements are subject to availability and are not confirmed until you receive confirmation from HoneyGirl. Please keep our required advance notice in mind when planning your order.
7. What if I need to change my pickup date?
We understand that plans can change! Please contact us as soon as possible if you need to request a different pickup date. Changes are reviewed on a case-by-case basis and depend on availability and how far along we are in preparing your order. Your original pickup date remains in effect unless HoneyGirl confirms a new date.
8. What happens if I miss my scheduled pickup date?
Unless an alternative arrangement has been discussed and approved by HoneyGirl, an order that is not picked up on its confirmed pickup date will be considered uncollected. Please contact us as soon as possible if your plans change. Uncollected orders are subject to our refund policy and applicable law.
9. Do you offer delivery or shipping?
At this time, we offer local pickup in Chicago only. We’re exploring delivery and shipping options for select treats in the future, so stay tuned for sweet updates!
PRODUCTS & SPECIAL REQUESTS
10. Are your desserts made fresh?
Absolutely! Every HoneyGirl treat is handcrafted to order with care. Our advance-order requirements give us time to prepare your desserts for your special occasion—or simply because you deserve something sweet!
11. Can I request a custom cake or catering order?
Yes! We’d love to hear what you have in mind. Contact us with your event date, desired desserts, estimated guest count, and any design inspiration. Custom cakes, catering, and specialty orders require at least 2 weeks’ advance notice. More time may be needed depending on the size and complexity of your request. We’ll review your details and confirm availability and pricing before your order is finalized.
12. Can you accommodate food allergies?
Certain desserts can be prepared without nuts upon request. However, nuts and other common allergens are used in our kitchen, and cross-contact is possible. We cannot guarantee that any dessert is nut-free or safe for someone with a nut allergy. Please contact us before ordering to discuss ingredients and available options. We are currently unable to accommodate other food-allergy requests.
13. How should I store my desserts?
Storage instructions vary by dessert. Items with perishable fillings or toppings, such as banana pudding and cheesecake, must be refrigerated. We’ll provide storage guidance specific to your order so you can enjoy your HoneyGirl treats at their best. If you have questions about storing a particular dessert, please contact us.
CANCELLATIONS & CUSTOMER SUPPORT
14. What is your cancellation and refund policy?
Because every HoneyGirl treat is made to order, all confirmed sales are final. Customer-requested cancellations, changes of plans, and uncollected orders are generally not eligible for a refund. If HoneyGirl Sweets & Treats is unable to fulfill your confirmed order, we’ll contact you to arrange an appropriate resolution, including a refund where applicable. This policy does not limit any rights you may have under applicable law.
15. What if there’s an issue with my order?
Your satisfaction matters to us! If something isn’t right with your order, please contact HoneyGirl Sweets & Treats promptly with your order number and a description of the concern. Photos may help us understand what happened. We’ll review the situation and work with you toward an appropriate resolution.